Shipping costs
SHIPPING
AND DELIVERY
After validation of your purchase and payment,
order will be processed and shipped within 1-2 business days, provided the
items are in stock.
Some products have a delivery time. The delivery
time is stated in the description of the item for information only. If a
purchase consists of items not yet in stock and items in stock, the shipment is
carried out in one go.
Orders are shipped with MyParcel and PostNL with
tracking number. You will receive a link with the tracking number once the
order has been shipped. For international shipments, it may take longer for
tracking information to become available.If you would like your order shipped
with DHL or UPS, please contact us before confirming the order to estimate the
shipping cost.
For shipments outside the EU, customs fees, import duties, and other
charges may apply. These costs are not included in the shipping fees and are
the responsibility of the customer. Divine-Darkness has no control over these
costs and cannot predict the exact amounts.
If a package cannot be delivered due to an incorrect address or absence,
the costs for re-delivery are the responsibility of the customer.
SHIPPING COSTS BY
COUNTRY
|
COUNTRY |
|
|
NETHERLANDS |
€ 5 -
FREE > € 90 |
|
BELGIUM |
€ 7,50 - FREE
> € 120 |
|
GERMANY |
€ 7 - FREE
> € 120 |
|
FRANCE |
€ 9 - FREE
> € 150 |
|
ITALY |
€ 12 - FREE
> € 250 |
|
PORTUGAL |
€ 14 - FREE > € 250 |
|
SPAIN |
€ 10 - FREE > € 250 |
|
SLOVENIA |
€ 17,50 - FREE > € 400 |
|
NORWAY |
€ 17,50 - FREE > € 400 |
|
ZWEDEN |
€ 18 - FREE > € 400 |
|
AUSTRALIA |
€ 25 - FREE > € 500 |
|
AUSTRIA |
€ 11,50 - FREE > € 250 |
|
CANADA |
€ 22 - FREE > € 500 |
|
CZECHIA |
€ 16 - FREE > € 300 |
|
DENMARK |
€ 12,50 - FREE > € 250 |
|
ESTONIA |
€ 19,50 - FREE > € 400 |
|
FINLAND |
€ 18 - FREE > € 400 |
|
IRELAND |
€ 17,50 - FREE > € 400 |
|
LUXEMBOURG |
€ 10 - FREE > € 250 |
|
LITHUANIA |
€ 19,90 - FREE > € 400 |
|
POLAND |
€ 17,50 - FREE > € 400 |
|
ROMANIA |
€ 24 - FREE > € 500 |
|
UNITED STATES |
€ 25 - FREE > € 500 |
|
ZWITZERLAND |
€ 14 - FREE > € 300 |
|
UNITED KINGDOM |
€ 15 - FREE > € 300 |
We reserve the right
to deny free shipping to customers whose returned goods rate exceeds 50%.
DAMAGE DURING TRANSPORT
Divine-Darkness is responsible for claims with the carrier in case of
damage or loss during transport. If a package arrives damaged, contact our
customer service immediately.
In case of damage, we require the following photos to process the claim
correctly:
A photo of the entire outer packaging with the shipping label clearly
visible;
A photo showing the item;
A detailed close-up of the specific damage to the content.
For further questions, you can contact us at info@divinedarkness.eu
