Refund policy

Return and Exchanges

Returns and exchanges

You have 14 days from the date of receipt of your order to exchange or return after contacting us by email.

Please note that items that meet hygienic standards can't be returned such as bodysuit, underwear, earring, mask, socks, stockings, cosmetics, hair extensions, tops, dresses, and bodysuits that are made of mesh and nylon. If these conditions are not respected, the return or exchange will not be accepted and the package will be returned to you at your expense upon receipt of payment corresponding to the shipment according to the package weight and destination.

Return for exchange

You must contact us by email before returning the product for an exchange.

Return for Refund
You must contact us by email before returning anything for a refund.
Refunds will be made within 14 days of receipt of your return.
Orders returned that received free shipping will receive a refund minus the shipping fee. Return costs are non-refundable and remain the responsibility of the customer.
In the event that one or more items are returned while the return conditions are not met, the item(s) will be returned to the customer and the cost of the new shipment will be paid by him.